DISCREET & PERSONALIZED CUSTOMER SERVICE

Contact Coquette Selection

A question before your purchase, about an order, a delivery or a return? We will answer you with care, discretion, and clarity.

✦Human customer service
◈Confidential exchanges
◇Discreet packaging
⌁Response within 24 to 48 business hours
✧Free delivery on orders over €50

Contact us directly

For a pre-purchase inquiry, an order, or a return, please write to us directly or use the form below.

⌛
Response within 24 to 48 business hoursWait times may be a little longer on weekends and public holidays.

Write to us with confidence

Select the reason for your request and add your order number if it concerns an existing order.

Vos informations servent uniquement à traiter votre demande et à vous répondre.

HOW CAN WE HELP YOU?

A quicker response, as needed

Simply identify your need: you will find the useful information more quickly, and we will be able to process your request with greater precision.

Before you buy

Hesitating between two products, or have a question about usage or compatibility? We'll help you choose with clear, discreet, and non-judgmental advice.

To seek advice

Order & delivery

For order tracking or questions, simply provide your order number. In mainland France, delivery is free for orders over €50.

Contact us

Returns, received product & After-Sales Service

If the product is defective, damaged, or non-compliant, describe the issue and provide your order number. For returns, please contact us before shipping anything.

See return policy

FREQUENTLY ASKED QUESTIONS

You may already have the answer

Are your packages really discreet?
Yes. Your order is shipped in neutral and discreet packaging, with no explicit indication of the contents.
What are your shipping times and costs?
Free delivery on orders over €50 in mainland France. The estimated delivery time is 3 to 7 working days. For other destinations, available fees, options, and delivery times are indicated at checkout.
What payment methods do you accept?
Available payment methods are displayed at checkout. Transactions are processed via the secure payment providers enabled in the store.
Can I return a product?
You have 14 days from receipt to exercise your right of withdrawal. For hygiene reasons, intimate products must be new, unused, unopened, unsealed, and in their intact original packaging. Consult our refund policy for detailed conditions or contact us at contact@coquetteselection.com.
Are my data and my order kept confidential?
Your information is used to process your order, provide necessary services, and respond to your requests. It is not sold and is only shared with necessary service providers under the conditions set out in our privacy policy.